klink.cloud

klink.cloud is a customer service and contact center platform from KLINK that brings every customer conversation into one place. Phone calls, WhatsApp, Facebook Messenger, Instagram, LINE, Telegram, Viber, email and live chat all arrive in a single shared inbox, with the customer's full history attached before an agent types a word. Kai, the built-in AI agent, answers customers from your own knowledge base, help articles, PDFs and website, so its replies stay grounded in your content. Kai can take real actions through your APIs, such as checking an order or booking a slot, and hands the conversation to a human agent with the full transcript when it should not answer alone. For voice, teams can get local virtual phone numbers or bring their own carrier and SIP trunk. Calls run in the same platform as chats, with a browser softphone, call recording, callbacks for missed calls and outbound call campaigns. Queues, auto-assignment, workflow automation, tickets, SLA rules and CSAT surveys keep work organized. Real-time dashboards track first response time, resolution time, SLAs, sentiment and agent load across every channel. KLINK is headquartered in Singapore with an office in Bangkok, and klink.cloud is ISO/IEC 27001:2022 certified.