FanDesk

FanDesk is helpdesk and ticketing software by Fanpino (Dubai, UAE) for support and IT teams. Tickets move through open, in-progress, on-hold and closed states with priorities and assignment. SLA timers count only your business hours and skip holidays, so a ticket opened late on a Friday is not marked overdue over the weekend. It also includes a searchable knowledge base, canned responses and reporting dashboards. Cloud plans start at $29/month for up to 3 agents; an on-premise licence is available. Product page: https://fanpino.com/en/showcase/fandesk/